Westpoint Warranty & After-Sales Guide
Westpoint Warranty & After-Sales Guide
This guide covers everything you need to know about your Westpoint appliance warranty — from eligibility and claim steps to repair versus return boundaries and official service contacts. We've kept it clear and step-by-step so you always know what to expect.
1. Warranty Eligibility
Your Westpoint appliance is covered by the manufacturer's warranty provided you meet the following conditions:
- The product was purchased from an authorised retailer (including Dekitchenality).
- The warranty card included in the box is filled in with the purchase date and retailer stamp/seal, or you have a valid proof of purchase (receipt or order confirmation).
- The defect or malfunction is due to a manufacturing fault — not physical damage, misuse, or neglect.
- The warranty claim is made within the warranty period printed on your warranty card (typically 1–2 years depending on the product; check your card for the exact duration).
Warranty does not cover: cosmetic damage, damage caused by improper installation, use outside stated voltage/power specifications, pest damage, or repairs carried out by non-authorised technicians.
2. Defective on Arrival (DOA)
If your appliance appears faulty or non-functional when you first unbox it, this is treated as a Defective on Arrival (DOA) case and should be reported within 48 hours of delivery.
- Do not attempt to use or repair the item.
- Keep all original packaging, accessories, and documentation.
- Contact us immediately via WhatsApp or email (details at the bottom of this page).
- Share photos or a short video showing the defect and your order details.
- We will coordinate with you on the next steps — either a replacement (subject to stock availability) or escalation to the Westpoint service network.
DOA claims reported after 48 hours may be handled directly through the Westpoint warranty process rather than as a store return.
3. How to Make a Warranty Claim
Follow these steps to initiate a warranty claim for a Westpoint appliance purchased from Dekitchenality:
- Gather your documents: Locate your original purchase receipt or order confirmation email, your filled warranty card, and the appliance's model and serial number (usually found on a sticker on the back or base of the unit).
- Contact us first: Reach out to Dekitchenality (see contact details below) so we can verify your purchase and guide you to the correct next step — either our support process or the nearest Westpoint service centre.
- Visit or contact a Westpoint Service Centre: For manufacturing defects after the DOA window, Westpoint handles warranty repairs directly through their authorised service network. Bring the appliance, warranty card, and proof of purchase.
- Receive a job card: The service centre will issue you a job card. Keep this safe — it tracks your repair and is required to collect your appliance.
- Repair or replacement decision: Westpoint's technicians will assess the fault. If it is covered under warranty, the repair is carried out at no cost. If parts are unavailable or the unit is deemed beyond economical repair, Westpoint may offer a replacement at their discretion.
4. Required Proof for Warranty Claims
To avoid delays, please have the following ready before visiting a service centre or contacting support:
- ✅ Original purchase receipt or Dekitchenality order confirmation (printed or digital)
- ✅ Filled and stamped warranty card (included in the product box)
- ✅ Appliance model number and serial number
- ✅ A clear description or photos/video of the fault
Claims without proof of purchase or a valid warranty card may not be accepted by the service centre.
5. Repair vs. Return: What to Expect
| Situation | What Happens |
|---|---|
| Defective on Arrival (within 48–72 hrs) | Contact Dekitchenality — we'll arrange a replacement or escalation. |
| Manufacturing defect within warranty period | Westpoint service centre repairs the unit free of charge. |
| Fault confirmed non-repairable by Westpoint | Westpoint may offer a replacement unit (at their discretion). |
| Damage from misuse, accidents, or physical impact | Not covered by warranty; chargeable repair or return not applicable. |
| Fault reported outside warranty period | Westpoint service centre may repair for a fee; contact them directly. |
Important: Dekitchenality does not accept returns on appliances once used, unless the item is confirmed Defective on Arrival within the stated window. All warranty repairs are handled by Westpoint's authorised service network after the DOA period.
6. Westpoint Authorised Service Centres in Pakistan
Westpoint operates an authorised service network across Pakistan. To find the nearest service centre:
- Westpoint Pakistan Official Contact: Visit the Westpoint Pakistan official website or contact their customer care line for the most up-to-date list of authorised service centres in your city.
- Head Office / Customer Care: You can reach Westpoint Pakistan customer support through their official helpline. (We recommend verifying the current number directly from the Westpoint Pakistan website, as helpline numbers may be updated.)
When visiting a service centre, always carry your warranty card, proof of purchase, and the appliance. Do not use non-authorised repair shops — this will void your warranty.
7. What to Expect: Typical Service Handoff
- You drop off the appliance at an authorised service centre.
- A technician inspects the unit — this typically takes 1–3 working days for diagnosis.
- You receive a job card confirming the fault assessment.
- If covered under warranty: repair is completed and you are notified to collect. Repair times vary depending on part availability (typically 5–15 working days).
- If not covered: you will be informed of the repair cost before any work begins. You can choose to proceed or collect the unit as-is.
Always keep your job card number handy to follow up on repair status.
8. Contact Dekitchenality for After-Sales Support
For DOA cases, purchase verification, or guidance on your warranty claim, contact us directly:
- 📱 WhatsApp: Message us on our store WhatsApp number for the fastest response.
- 📧 Email: Send your order details, appliance model, and a description of the issue to our support email.
- 🕐 Response time: We aim to respond within 1 business day (Monday–Saturday).
Please have your order number and appliance details ready when you reach out — this helps us assist you faster.
This guide is based on standard Westpoint Pakistan warranty terms. For the most current and product-specific warranty conditions, refer to the warranty card included with your appliance or contact Westpoint Pakistan directly. Dekitchenality acts as an authorised retailer and facilitates after-sales support but is not the warranty service provider.