Privacy policy

Effective Date: NOV, 2022

This Privacy policy provides information about how Dekitchenality collects, uses, discloses, transfers and stores your information (including personal information) in connection with Visit In (including disclosure to overseas recipients in the locations specified in this Privacy policy). It does not apply to information collected by other apps, websites or services provided by Dekitchenality

Dekitchenality knows how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information. This Privacy policy explains how we collect and use your personal information on Dekitchenality.com, enabling us to provide this online sales platform (the “E-Commerce Platform”) and allowing you to browse and purchase Dekitchenality “Product(s)”.

If you decide to use our E-Commerce Platform, your personal data will be processed by partner companies who assist us in operating these services. The privacy policies of these companies will be made available to you at the point at which your personal data is provided to them.

By using our E-Commerce Platform, you will be deemed to have agreed to the terms of this Privacy Notice and Dekitchenality’s Privacy Policy, and consented to the practices in respect of the collection, use, disclosure, transfer and storage of information (including personal information) described herein.

WHAT INFORMATION DO WE COLLECT?


Dekitchenality collects your personal information in a variety of ways.


Information You Provide Directly


We collect information from you when you use our E-Commerce Platform. For example: 


  • If you order a product from us, we will collect your purchase details and will ask for your name, address, contact information and shipping information and method of payment to process your order.
  • In order to provide responses to you when you contact customer service, we may need information to verify your identity and the product you are inquiring about.
  • When you interact with our customer services staff, your communications will be transmitted through our systems.


Information About Your Use of the E-Commerce Platform. 


In addition to the information you provide, we will collect information about your use of our E-Commerce Platform. We will collect:

-       Information about the product you purchase – model number, order number

-       Other information about your use of the E-Commerce Platform, including how you interact with content offered through the Platform.


Third Party Analytics


The service providers that administer these analytics services help us to analyze your use of the services and improve the services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate the use of the services, help administer the services and diagnose the relevant technical issues. 


HOW DO WE USE YOUR INFORMATION?


We will use the information we collect for the following purposes:

  • to provide you with services, including the opportunity to enter into a sales agreement with the operator of the Dekitchenality online store
  • to provide customized content and provide personalized services based on your past activities on our E-Commerce Platform;
  • to provide customized advertising, promotions, and offers on our website, third party websites, and online platforms (for example, a social media site) if we consider that you will be interested in them;
  • to provide promotions and offers by way of direct marketing communications only where you have given us your separate consent 
  • to analyse our products and services to help us better understand more about our customers in order to offer the most relevant communications, services and experiences to you;
  • to ask you for your opinions on our products and services and to carry out customer surveys with your separate consent if required;
  • to comply with the law and legal process; and
  • to protect the rights, property, or safety of Dekitchenality, or any of our respective affiliates, business partners, or customers.


 WHAT ARE YOUR RIGHTS? section to learn more.


Dekitchenality processes personal information for the purposes described above. Dekitchenality’s legal basis to process personal information includes processing: 

  1. so that we can keep our promise to you, such as providing you with the E-Commerce Platform;
  2. to promote our business interests, for example, to manage our relationship with you and improve your customer service experience, including communications on our website, third party websites,    and online platforms;

    iii. to comply with law and legal process; with your consent, for example to provide direct marketing communications. However, if you give consent, you can always revoke this by contacting us as specified in the CONTACT US section of this Privacy Policy.


WHO DO WE SHARE YOUR INFORMATION WITH?


We will disclose your information internally within our business, but only to those who need it to further provide you with services or to help with your request. 

We will also disclose your information to the following entities, only to the extent that this will be necessary to perform our services:         
   

  • Business Partners. Partners who we work together with to provide you the services you have requested or opted to buy. These business partners control and manage your personal information, including the partner who provides our trade in option. They will have their own privacy policies which set out details of how they use your personal data. 
  • Service Providers. Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centers, customer care activities, financial services, advertising, including customized advertising on our website, third party websites, or online platforms, conducting customer satisfaction surveys, billing, or that send emails on our behalf. These providers are also committed to protecting your information.
  • Other Parties in connection with corporate transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.



 

 

 

 

WHERE DO WE SEND YOUR DATA?


Your use of our E-Commerce Platform will involve the transfer, storage, and processing of your personal information within and outside of your country of residence consistent with this policy.



WHAT ARE YOUR RIGHTS?


Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing, or transfer of your personal information, as well as providing your personal information that we have collected to you so you can use it for your own purposes. We will not delete data that we are required by law to retain.

To make a request concerning your rights or to make an enquiry, contact us as specified in the CONTACT US section.


HOW LONG DO WE KEEP YOUR INFORMATION?


We will not keep your personal information for longer than is necessary for the purpose it was collected. This means that information will be destroyed or erased from our systems when it is no longer required.


We take appropriate steps to ensure that we process and retain information about you based on the following logic:
    1. at least the duration for which the information is used to provide you with a service; 

  1. only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards. 


WHAT THIRD PARTY SERVICES DO WE USE?


Some of the additional services such as online payments and credit services, content, advertising, and functionality in our services are provided by third parties. These third parties may also use cookies, beacons, tracking pixels, and other tools to collect information about your use of their and/or our services. These third parties are not controlled directly by Dekitchenality, so we recommend that you check their privacy policies and/or terms and conditions to understand how they use your data and provide services.

Dekitchenality is founded to with a rebellious spirit and a lofty objective