Frequently Asked Questions

🚚 Delivery & Shipping

Where do you deliver?

We deliver across Pakistan. Standard delivery takes 3–4 business days after dispatch. Shipping rates are calculated at checkout. → Full Shipping Policy

How long before my order is dispatched?

Orders are processed within 1–2 business days of payment confirmation. Processing may take a little longer during peak seasons.

Do you offer free shipping?

Free shipping promotions may apply on qualifying orders. Eligibility is shown at checkout when active. → Shipping Policy

💵 Payment

Is Cash on Delivery (COD) available?

Yes — COD is available for eligible orders within Pakistan. Confirm availability at checkout. → Terms of Service

What other payment methods do you accept?

We accept all major payment methods available through our secure checkout. All transactions are governed by our Terms of Service.

📦 Order Tracking

How do I track my order?

A tracking number is emailed to you once your order ships. Use it on the courier's website to check status in real time. If you haven't received it, contact our support team or call 0331-2462439. → Shipping Policy

↩️ Returns & Refunds

How do I return an item?

Email muneeb@dekitchenality.com to request a return authorisation before sending anything back. Once approved, pack the item in its original packaging — we cover the return shipping cost.

How long does a refund take?

Refunds are processed within 7 days of receiving and inspecting the returned item. → Refund Policy

Are courier-damaged items eligible for return?

No. Products damaged during courier transit are not eligible for return. Please inspect your package upon delivery and report any issues immediately. → Refund Policy

🛡️ Warranty

What is the Defective on Arrival (DOA) window?

For Westpoint products, a 48-hour DOA window applies from the time of delivery. Report any defect within this period to be eligible for a replacement or repair. → Westpoint Warranty & After-Sales Guide

How do I make a warranty claim?

For Westpoint products, see our step-by-step Westpoint Warranty & After-Sales Guide including authorised service centres across Pakistan. For all other brands, email muneeb@dekitchenality.com with your order number and a description of the issue.

✅ Product Authenticity

Are your products genuine?

Yes. All appliances sold on Dekitchenality are sourced from authorised suppliers. We sell only authentic, brand-genuine products. → About Us

📞 Contact & Support

How can I reach customer support?

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